Competence Framework for Top-Level Internal Quality Assurance for Institutional Leaders

Within a typical institution, management of Internal QA is a joint responsibility between top management and between quality assurance staff. However, in many institutions top management take responsibility for setting overall goals and strategy, QA staff take responsibility for monitoring of specific processes, such as through student questionnaires, but there is little connection between the two groups.

The QA Lead project has developed a Competence Framework that serves two objectives :

• Outline a set of knowledge, skills as well as responsibility and autonomy that a PHE manager would need to implement a quality management system within their institution;

• Translate the competences into Learning Outcomes for an online learning course for institutional leaders.